![]() ![]() Because they are able to receive samples so early, they have been able to turn around 80% of sample results by end of day. Over that time, Gravity grew from 35 to 200 employees and from 4,000 – 30,000 square feet of space. With UPS Healthcare solutions in place, they were able to turnaround 9,300 samples per day. The Resultsīefore Gravity started working with UPS, they were able to turnaround 20 samples per day. We also helped them with a system for bar coding, smart labels and trackers, and priority handling. UPS Healthcare was able to create a program that let Gravity Diagnostics receive their samples from long-term healthcare facilities, hospitals, nursing hope, and other healthcare facilities at 4:30am six days a week. The Gravity team knew there was an opportunity to do some real good during the pandemic, so they turned their attention to developing a COVID-19 test, and then sought a logistics partner to help ensure they could turn around results with their signature rapid turnaround times. When the COVID-19 pandemic hit, their core business fell 50%. Gravity Diagnostics is a CLIA laboratory known for its quick turnaround diagnostic test results in the US. Tony Remington, Gravity Diagnostics The Challenge UPS absolutely understood our critical-care role, and did more than we ever asked to help us get the services we needed to help save lives. In addition to warning LabQ to update its website and signage and to instruct its employees to provide accurate information concerning turnaround times, the letter issued by Attorney General James requests that LabQ contact all of its customers who are currently awaiting COVID-19 test results to let them know when they can realistically expect to receive those results.Īttorney General James asks any consumer who believes a lab or other testing facility is making misleading statements about their turnaround time for COVID-19 test results to file a complaint online with the Office of the Attorney General’s Consumer Frauds and Protection Bureau or call the office at 1-80.When the Coronavirus pandemic heated up, UPS Healthcare helped Gravity Diagnostics increase their turnaround time for results to patients in a big way. ![]() Consumers need to have the proper information so they can decide whether to take a rapid or PCR test, as well as to make informed decisions when choosing a testing provider that can meet their needs.” ![]() LabQ and all other labs should ensure that they are giving consumers accurate information about when to expect test results. “LabQ’s own website states, ‘Turnaround Time Matters,’ but so does being honest with consumers. “With the Omicron wave hitting in the middle of the holiday season, New Yorkers need timely COVID-19 test results more than ever to make decisions about whether they can safely travel or gather with loved ones,” said Attorney General James. The letter notifies LabQ that New York law prohibits false advertising and instructs the company to immediately update its signage at testing sites and on the company’s website to accurately reflect how long individuals can expect to wait before receiving COVID-19 test results. NEW YORK – New York Attorney General Letitia James, late yesterday, issued a warning letter to LabQ Diagnostics, a Brooklyn-based laboratory with dozens of mobile locations across New York City, after learning that some consumers have been waiting over 96 hours for coronavirus disease 2019 (COVID-19) test results, even though the company advertises that consumers can expect results within 48 hours. Consumers Complaining of Waiting More Than 96 Hours forĬOVID-19 Test Results Despite Lab’s Promise of 48-Hour Turnaround ![]()
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